The Home Depot Marina Del Rey Store in Los Angeles, CA 90066 (2024)

I am NOT a cashier or Home Depot employee

Im so sick of being told that I have to utilize self check out, it’s been the same Home Depot associate! First experience was in garden, he’s not familiar to me, but each time I decline self check out and patiently wait my turn only to be met with supremely glib comments about how “I” need to get used to it! Many months later here I am today, I pick up pavers that match my driveway out front, find one plant that I wanted and manure, I go to the cashier line and am instructed to use self check out, I decline, the older male Black associate with ‘Veteran’ patch on his left side says “that is all we have here”, a phrase I recall from months ago, I said no, I want assistance from an actual Home Depot associate, one raises her hand I proceed forward the male associate instructs me to go to an unmanned register I decline and advance to a ‘live’ cashier. The cashier was friendly enough, however the image of the paver sign I took wasn’t sufficient for her to find or locate a sku, even though the brand and size were captured, never the less I moved forward with two items and left the pavers, upon concluding my transaction the male associate came over and asked me how I was doing, I said ‘not great’ he made under his breath comments, it was really rude! I don’t know about you, but for me self check out doesn’t work, I prefer not to use it, after all there is no benefit to me, and two other customers needed Home Depot associates to intervene with their transactions. Home Depot, I have been a long time customer, I have a few pennie’s invested in stock but today was just an awful display of the lack of customer service that seems to be the direction you’re going.

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Joe knew right away

My husband came in with this metal piece. He held it up to Joe when he first walked in before my husband could finish explaining Joe said aisle 33. Now my husband can't stop talking about how awesome Joe is.

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Amazing store and employees

Loved the experience, they were all so helpful and friendly and fast. I walk out with a smile in my face.

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Christmas Miracle

It was Christmas Eve and I needed a tree, but the lot was empty and the associates were sweeping up. I ask it there were any more trees and much to my surprise they had found one out back that still had life in it. The kindness of the employees was tremendous. I thank God for their help and compassion.

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Amazing location and variety of items!

Everything is easy to find and the store associates are extremely helpful!! I didn’t plan on it but got a plant after a wonderful conversation with an associate in the garden department.

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Flower purchase

I was extremely happy with the selection and prices of the cut flowers. The flowers were fresh and neatly displayed.

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Excellent Customer Service and Great Valued Products

Bought EVERYTHING I needed in just one trip. AMAZING customer service thanks to Sam, who was knowledgeable, professional, extremely helpful, and hands down made my shopping experience a productive and pleasurable one. I walked out with a cart and flatbed full of items. Lonnie was kind enough to assist my husband and I with loading the car.

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Thanks for helping our Verdant Venice Group

We are a volunteer group that plants trees in Venice and surrounds. We shop a lot at Home Depot. We buy soil and soil amendments, worm castings, Neem oil, wood stakes (the flawed ones because we can't afford the perfect ones) and we have bought a pressure washer - thanks to donors and lots of spades, brooms, clippers etc.

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Great selection

I remodeled my kitchen and couldn’t be happier!!

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Exceptional Customer Service Experience

I recently moved to the area and had the most incredible customer service experience at the Home Depot in Marina del Rey. Having visited many Home Depots before, I can confidently say this location has set a new standard for excellence.After waiting for assistance and having three associates call out for help, I was incredibly fortunate to encounter Mayra, Maria, and Whitney. These amazing ladies went above and beyond, demonstrating a "no job is too big" attitude and a determination to assist in any way possible. Their patience and kindness shone through, especially when dealing with my restless two-year-old. They engaged with her wonderfully, which was a huge relief.Despite my own misunderstanding and initial embarrassment, they reassured me and turned what could have been a frustrating situation into an unforgettable experience. It was truly beautiful to witness such genuine care and kindness, all to ensure my satisfaction. Their exceptional service left a lasting impression, and I can't thank them enough.The entire visit was a joy, from the moment they began helping to the end of my transaction with Amelia and Barbara. Amelia even gave my two-year-old a balloon, which made her day and showed just how thoughtful the staff is. This memorable trip to Home Depot will be a story I share for a lifetime, and I genuinely hope it brings more business to this location and the company as a whole.Today's experience at the Marina del Rey Home Depot has more than made up for past negative experiences in other parts of the state. It is clear that Home Depot is investing in their employees, as this team exemplifies outstanding customer service. Thank you to everyone who made this visit so special – you have a grateful, elated, and lifelong customer in me!

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